Last updated: 29 July 2026
This Returns and Refunds Policy applies to consumer purchases made through the BlueDragonRacing.eu online shop.
The online shop is operated by:
NorthenCharm OÜ
Registry code: 16869303
Aiandi tee 4-13
Viimsi alevik, Viimsi vald
Harjumaa 74001
Estonia
Trading under the name Blue Dragon Racing.
1. Right of Withdrawal
A consumer has the right to withdraw from a purchase made through the BlueDragonRacing.eu online shop within 14 days without providing a reason.
The withdrawal period begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the product.
If several products from the same order are delivered separately, the withdrawal period begins on the day the final product is received.
The statutory right of withdrawal does not apply to purchases made by companies, legal persons or persons acting for purposes related to their business or professional activities.
2. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the consumer must send us a clear withdrawal notice before the 14-day withdrawal period expires.
The notice should be sent by email to:
bluedragonracing@bluedragonracing.eu
The notice should include:
- The customer’s name
- The order number
- The product or products being returned
- The date on which the order was received
- A clear statement that the customer wishes to withdraw from the purchase
The consumer may use the model withdrawal form provided at the end of this policy, but using the form is not mandatory.
3. Returning the Product
After submitting the withdrawal notice, the consumer must return the product no later than 14 days after notifying Blue Dragon Racing of the withdrawal.
Products must be returned to:
NorthenCharm OÜ / Blue Dragon Racing
Aiandi tee 4-13
Viimsi alevik, Viimsi vald
Harjumaa 74001
Estonia
Please contact us before sending the product so that we can confirm the return and provide any necessary shipping instructions.
Do not return products directly to the manufacturer, supplier or transport provider.
The returned product should include:
- All components and parts supplied with the product
- Accessories included with the product
- Assembly materials
- Manuals and documentation
- Original packaging, where reasonably possible
The product must be packaged securely to prevent damage during return transport.
4. Inspection and Use of the Product
The consumer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functionality, in the same manner as would normally be permitted in a physical shop.
The consumer is responsible for any reduction in the product’s value resulting from handling or use beyond what is necessary to inspect the product.
A reduction may be applied to the refund if the product has been:
- Used beyond what is reasonably necessary for inspection
- Damaged or scratched
- Incorrectly assembled or disassembled
- Modified, drilled, cut or otherwise permanently altered
- Returned with missing parts or accessories
- Damaged because of inadequate return packaging
Assembly of a sim racing frame may leave marks on painted surfaces, bolts, mounting points or other components. Any resulting reduction in value will be assessed reasonably according to the condition of the returned product.
The absence of the original packaging does not automatically remove the consumer’s right of withdrawal. However, the consumer is responsible for ensuring that the product is adequately protected during return transport.
5. Return Shipping Costs
When a consumer withdraws from a purchase because the product is unsuitable or the consumer has changed their mind, the direct cost of returning the product is paid by the consumer.
Blue Dragon Racing products may be large and heavy and may not be suitable for return using ordinary postal services.
The estimated return shipping costs are:
- Estonia: approximately €30
- Finland, Latvia and Lithuania: approximately €50
- Other countries to which we deliver: approximately €60
These amounts are estimates. The actual return cost may depend on the product, package dimensions, collection location, destination and transport provider.
The customer may arrange the return shipment independently or contact Blue Dragon Racing for assistance in arranging transport.
When arranging the return independently, we recommend using a trackable shipping service and appropriate transport insurance. Blue Dragon Racing is not responsible for a return shipment until it has been delivered to us.
If the product is defective, damaged during delivery, missing parts or different from what was ordered, Blue Dragon Racing will cover the reasonable return or collection costs.
6. Refunds
Blue Dragon Racing will refund payments received from the consumer without undue delay and no later than 14 days after receiving the withdrawal notice.
We may withhold the refund until:
- We have received the returned product; or
- The consumer has provided sufficient evidence that the product has been sent back,
whichever occurs first.
The refund includes:
- The purchase price of the returned product
- The original delivery cost up to the value of the least expensive standard delivery method offered by Blue Dragon Racing
If the consumer selected a more expensive delivery method, such as express or special delivery, Blue Dragon Racing is not required to refund the additional cost exceeding the least expensive standard delivery option.
The direct cost of returning a non-defective product is not refunded.
Refunds will normally be made using the same payment method that was used for the original purchase, unless another method has been expressly agreed with the consumer.
Blue Dragon Racing will not charge the consumer a separate fee for processing the refund.
7. Late or Missing Refunds
The time required for a refund to appear in the customer’s account may depend on the bank, card provider or payment service used for the original purchase.
If a confirmed refund has not reached your account, please:
- Check your bank or payment account again.
- Contact your bank, card provider or payment service.
- Allow for their normal processing time.
- Contact Blue Dragon Racing if the refund is still missing.
Contact:
bluedragonracing@bluedragonracing.eu
+372 50 34851
8. Damaged, Incorrect or Defective Products
Customers should inspect the delivered package and product as soon as reasonably possible after receiving it.
Please contact Blue Dragon Racing if the product:
- Arrives damaged
- Is missing components
- Is different from the product ordered
- Does not correspond to its description
- Develops a fault
- Cannot be used for its intended purpose because of a defect
Claims should be sent to:
bluedragonracing@bluedragonracing.eu
Please include:
- The customer’s name
- The order number
- A description of the issue
- Photographs or video showing the defect or damage, where reasonably possible
For consumer purchases, Blue Dragon Racing is responsible for a lack of conformity that becomes apparent within two years after delivery, or for a longer period where the mandatory consumer law of the customer’s country provides greater protection.
If a defect becomes apparent within the first year after delivery, it is presumed to have existed at the time of delivery unless Blue Dragon Racing proves otherwise or such a presumption is incompatible with the nature of the product or defect.
Blue Dragon Racing is not responsible for defects or damage caused by:
- Incorrect assembly
- Incorrect or unintended use
- Failure to follow supplied instructions
- Modification or drilling performed by the customer
- Accidents or external impact
- Excessive loads
- Normal wear and tear
- Improper storage or maintenance
- The customer’s action or failure to act
Where Blue Dragon Racing is responsible for the defect, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
- Repairing the product
- Replacing the product or defective component
- Reducing the purchase price
- Refunding the purchase price where repair or replacement is impossible, unsuccessful or disproportionate
Repair, replacement or return of a product for which Blue Dragon Racing is responsible will be carried out without unreasonable cost to the consumer.
9. Exchanges
For non-defective products, the simplest way to exchange a product is to:
- Return the original product under the 14-day right of withdrawal; and
- Place a new order for the required product.
If the product is defective, damaged, incomplete or incorrect, please contact Blue Dragon Racing before sending it back. We will provide instructions and arrange an appropriate replacement or other remedy.
10. Sale and Discounted Products
Products purchased during a sale, promotional campaign or with a discount are covered by the same statutory withdrawal and consumer rights as regularly priced products.
A product cannot be excluded from the statutory right of withdrawal solely because it was sold at a discounted price.
11. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply where an exception is provided by applicable law.
This may include products that are:
- Manufactured according to the consumer’s individual specifications
- Clearly personalised for the consumer
- Permanently modified at the consumer’s request
- Otherwise excluded from withdrawal under mandatory consumer law
Selecting a standard colour, accessory or other standard product option does not automatically make the product personalised.
Blue Dragon Racing will clearly inform the customer before purchase if a particular product is made to individual specifications and is therefore excluded from the statutory right of withdrawal.
12. Business Customers
The statutory 14-day consumer right of withdrawal does not apply to purchases made by companies, legal persons or customers acting in the course of their business or professional activities.
Returns and refunds for business customers are handled according to the applicable sales agreement or a separate written agreement with Blue Dragon Racing.
13. Contact Information
For questions regarding returns, refunds, exchanges, damaged products or complaints, contact:
NorthenCharm OÜ / Blue Dragon Racing
Registry code: 16869303
Aiandi tee 4-13
Viimsi alevik, Viimsi vald
Harjumaa 74001
Estonia
Email: bluedragonracing@bluedragonracing.eu
Telephone: +372 50 34851
Telephone support is available on working days from 09:00 to 17:00 Estonian time.
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from your purchase.
To:
NorthenCharm OÜ / Blue Dragon Racing
Aiandi tee 4-13
Viimsi alevik, Viimsi vald
Harjumaa 74001
Estonia
Email: bluedragonracing@bluedragonracing.eu
I hereby give notice that I withdraw from the contract for the purchase of the following product or products:
Product or products:
Order number:
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Customer’s email address:
Date:
Customer’s signature:
The signature is required only if this form is submitted on paper.